Legal documentation of Sparkle Nigeria
Welcome to SPARKLE! These terms affect your legal rights, endeavor to read them and treat with utmost importance. These legal terms are between You and Sparke Microfinance Bank Limited (Sparkle/Sparkle/us/we/our) and you (you/your) and you agree to them by using the Sparkle Platform. You should read this document along with our Data Privacy Notice.
If you’re under 18, you must have the contractual capacity to enter a binding contract with us and are not barred from doing so under any applicable laws. However, you will need consent from your parent or legal guardian and will still be subject to these terms and conditions. Please note that you won’t be able to apply for loans as well as make payments for restricted items such as gambling, but all this will change once you turn 18.
You must create an account with Sparkle to use our Platform, which can be used on a mobile device running an operating system supported by us. When creating and managing your account, all information provided must be true, accurate and complete. Providing false information of any kind may result in the freezing or termination of your account. You must update all account information when a change occurs. You are responsible for keeping your account and password secure and maintaining the confidentiality of your password. Additionally, you are completely responsible for all activities that occur under the account and any other actions taken in connection with it. You must immediately notify us of any unauthorized uses of your account or any other breaches of security. We will not be liable for any acts or omissions by you, including any damages of any kind suffered as a result of such acts or omissions. By default, we keep you logged into our platform, however, you can always amend these preferences. To log back in, you will need to enter your User ID and a unique PIN or biometric authentication. We may notify you from time to time about changes in the security information.
You need enough money in your account to make payments We may block payments if
You can find a list our fees for using some of the services on your Sparkle account. Please note you may have to pay additional costs such as taxes and transfer fees, which are outside our control and not charged by us.
Sparkle enforces a strict policy against money laundering, terrorism, funding and conducting of businesses with entities/individuals situated in territories subject to trade sanction and/or individually subject to such sanctions. In addition to other prohibitions as set forth in this Agreement, you are prohibited from using the Platform or its Content in any of the following scenarios
You furthermore agree that any amounts paid to us by you shall not be proceeds from illegal activities. Should it be suspected and or/ proven by us that the Service is being used for illegal and/or illicit purposes, we reserve the right to immediately terminate the Services available to you and additionally reserve our rights to report your conduct to the relevant legal authorities for investigation and possible prosecution.
You can close your account at any time. If you’d like to, please get in touch with us. You'll need to repay any money you owe us before we can close your account. Once we have closed it, you won’t be able to access your account and all active cards will be blocked.
Sparkle may in its sole discretion, suspend or terminate your access to the Service, or discontinue providing the Service or any part of the Service at any time, with or without notice. We will close your account immediately if we believe you have
You agree that we will not be responsible or liable to you or any third party for discontinuing the service or for terminating or suspending your access to the Service.
This Agreement does not transfer to you any intellectual property owned by Sparkle or third-parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with Sparkle. All intellectual property, including but not limited to trademarks, service marks, graphics and logos used in connection with our Mobile Application or Services, are owned by Sparkle. Your use of our Mobile Application and Services grants you no right or license to reproduce or otherwise use Sparkle intellectual property.
All rights reserved. No part of the Mobile Application may be copied, reproduced, ripped, recorded, re-engineered, decompiled, disassembled, modified, distributed, or transmitted in any form or by any means either electronic or mechanical methods, without the prior written permission of Sparkle. You shall also not sell, rent, lease, sublicense or otherwise transfer rights to the Mobile Application.
Sparkle will make reasonable efforts to keep the Mobile Application operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Sparkle reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Mobile Application, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Mobile Application Service or any function or feature thereof. You understand and agree that we have no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.
This Service is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement. Your use of the Mobile Application and any other material or services downloaded or made available to you through the software is at your own discretion and risk, and you are solely responsible for any damage resulting from their use.
In no event will Sparkle , its officers, directors, employees, agents, suppliers or licensors be liable for any direct, indirect, punitive or incidental, special, consequential damages or any damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use or content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) whatsoever however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if Sparkle has been advised as to the possibility of such damages or could have foreseen such damages.
Please keep your phone, Sparkle card(s) and PIN safe at all times. If we discover any security issues that may affect your account, we will be in contact as soon as possible.
You agree to indemnify and hold Sparkle and its affiliates, directors, officers, employees, and agents harmless from and against any liabilities, losses, damages or costs, including reasonable attorneys' fees, incurred in connection with or arising from any third-party allegations, claims, actions, disputes, or demands asserted against any of them as a result of or relating to your Content, your use of the Mobile Application or Services or any willful misconduct on your part.
If you have a complaint, please contact us and we will do our best to fix the problem.
Parties shall use their best endeavors to amicably settle any dispute or difference of opinion arising from or in connection with this Agreement through mutual discussions.
Where the Parties are unable to resolve the dispute through mutual agreement within 30 days from receiving the Notice of Dispute, the dispute shall be submitted to arbitration in the English language in accordance with the Arbitration and Conciliation Act Cap. A18, Laws of the Federation of Nigeria 2004, or any amendment thereto.
The place of arbitration shall be Lagos State, Nigeria and there shall be a sole arbitrator who shall be appointed jointly by the parties. Where the parties fail or are unable to jointly agree on the appointment, they shall approach the Lagos Court of International Arbitration to appoint a sole arbitrator who shall be competent to adjudicate on the issue in dispute. The arbitral award shall be final and binding between the Parties.
The benefits of the Refer & Earn with Sparkle Programme shall be subject to reasonable requirements of tracking, verification, and fair use.
The Refer & Earn scheme is targeted at rewarding members of the Sparkle Tribe for the referral of validated new users of the Sparkle Platform, and earnings would only be applicable in this regard. Sparkle tracks the relevant data and reserves the right not to reward any account holder seeking to take undue benefit of the scheme and in the event of fraud, use of bots or dud accounts.
Users may make inquiries regarding the Refer & Earn scheme by emailing email@example.com. All requests shall be processed within three (3) business days of the confirmation of the referral.
You can contact us through the Sparkle app or send us an email at firstname.lastname@example.org
We will contact you via the Sparkle app, or through your email, phone or home address. Please let us know if any of these changes.
We also send you instant notifications when you spend or receive money.
Sparkle Microfinance Bank (Sparkle/us/we/our) operates the Mobile Application (Platform/Service).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We collect several types of information for various purposes and to improve the Service. All information that you provide is covered by the provisions of the Constitution of the Federal Republic of Nigeria 1999 (As amended) and other extant laws and regulations regulating the use and management of personal data, inclusive but not limited to the Nigeria Data Protection Regulation (“Data Protection Regulations”).
Where you reside out of Nigeria, the laws and regulations regulating the use and management of personal data in your Jurisdiction shall apply.
Sparkle makes use of collected information using the device camera and the TrueDepth API provided by Apple. The only use of this information is to ensure that the user is a live human during verification. None of the information collected by the TrueDepth API ever leaves the user's device nor is it stored on the device.
Personal data includes but is not limited to - Name, phone number, home address, date of birth, email address, Bank Verification Number (“BVN”), your profile picture (should you include one) and any other information deemed personal under force of law.
When you access the Service by or through a mobile device, we may collect certain information automatically, including but not limited to
We use your personal data for the following purposes
According to the Data Protection Regulations, all forms of processing personal data must be on a lawful basis. We generally use your personal information for the purposes outlined above because
To the extent that we process any sensitive personal information relating to you for any of the purposes outlined above, we will do so because either
We will ask for your consent to
You do not have to share information about yourself if you do not want to. But if you do not, you may not be able to use some (or any) of our services.
For the purposes mentioned above, we may transfer or disclose your personal data to
If you are located outside Nigeria and choose to provide information to us, please note that we transfer the data, including Personal Data, to Nigeria and it is processed in Nigeria.
We will hold your personal information on Sparkle’s systems for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal, regulatory or internal policy requirements.
The data protection law applicable to Sparkle when processing your personal data may entitle you to specific rights in relation to your personal data. In particular and subject to the respective statutory requirements, you are entitled to
Our Service does not address anyone under the age of 18 ("Minor"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child/ children/ ward has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our server.
If you have questions regarding your data privacy rights or would like to submit a related data privacy right request, please email us as at email@example.com. Please allow up to 5 days for requests to be processed.
The Board and Management of Sparkle Microfinance Bank ("Sparkle"), located at Plot 76a Samuel Adedoyin Street, Victoria Island, Lagos is committed to preserving the CONFIDENTIALITY, INTEGRITY and AVAILABILITY of all the physical and electronic information assets throughout the organization, in order to preserve its competitive edge, assets, legal, regulatory as well as contractual obligations, compliance and reputation. Information and information security requirements will continue to be aligned with organizational goals and the Information Security Management System (ISMS) is intended to be an enabling mechanism for information processing, sharing, storage, electronic operations and reducing information related risks to an acceptable level.
Sparkle is committed to providing quality services to our customers, both internal and external, by aligning Technology investments with organizational goals. It has aligned its processes and operations to the ISO27001, ISO22301 standards and PCIDSS requirements to ensure business continuity, cyber resilience, protection of its information assets and maximization of benefit/returns on Technology investments.
It is therefore our policy to ensure that.
Think of Cookies as little Sparklers that keep a track of important data on how you use our site. This could include information on how many times you visited, how long you spent on our website and the pages you preferred.
Cookies never store any of your banking details.
The length of time stored depends on the cookie, but this is generally a maximum of two years.
Although most browsers automatically accept cookies, you can set your cookies preferences by instructing your browser to refuse all cookies or to indicate when a cookie is being sent. However, this may prevent you from fully experiencing our website.
Please note that if you turn cookies off, you might still see ads for Sparkle in other places. But they’ll be general, and not based on your specific information.
Lastly, don’t worry… apart from the data you share with us, we cannot access content on your devices or any other information about you with cookies.
This Privacy Notice may be updated from time and the most recent version can be found on www.sparkle.ng